Frequently Asked Questions
Need help with something? Check out our most frequently asked questions.
Booking & Reservations
How do I book a trip with ThrillVana?
You can book directly through our website by selecting your desired tour and following the checkout process. If you need a custom itinerary or personal help, our travel experts are happy to assist you via chat, email, or phone.
Can I customize a tour or itinerary?
You can book directly through our website by selecting your desired tour and following the checkout process. If you need a custom itinerary or personal help, our travel experts are happy to assist you via chat, email, or phone.
Is my booking confirmed immediately?
Your booking is confirmed once:
- Required details are submitted
- Advance payment is received
You will receive a confirmation message with trip details.
Can I reserve a seat without payment?
Due to limited permits and high demand, seats are confirmed only after payment. Temporary holds may be offered for a short duration based on availability.
What details are required for booking?
- Full name (as per ID)
- Age and gender
- Government ID proof
- Contact details
Additional documents may be required for permits.
Payments
What payment options are available?
We accept:
- UPI
- Bank transfer
- Online payment (if enabled on website)
Will I receive a payment confirmation?
Yes, all payments are acknowledged with confirmation details via WhatsApp or email.
Are there any hidden charges?
No. All inclusions and exclusions are clearly mentioned in your itinerary. Any optional or additional expenses are communicated in advance.
All payments are processed transparently as per our terms. For full details, refer to:
[Terms & Conditions Link]
Cancellation & Refund Policy
Yes, cancellations are allowed as per our policy timelines.
Refunds are processed as per our cancellation policy. You can review full details here: [Cancellation Policy Link]
Rescheduling may be possible subject to availability and conditions. Our team will assist you with the best available options.
In case of unavoidable situations such as landslides, road closures, or weather disruptions:
- The itinerary may be adjusted
- Additional costs (if any) are to be borne by travelers
Travel Support & Assistance
Yes, every trip is supported by:
- Dedicated Trip Coordinator
- Local drivers and ground teams
- Continuous assistance throughout the journey
We provide:
- Basic first aid support
- Oxygen cylinders
- Pulse oximeter monitoring at high altitude
Our team will assist with:
- Immediate first-level support
- Guidance for descent if required
For serious conditions, evacuation or hospital support may be required (not included in package).
Yes, we assist with:
- Travel planning
- Packing guidance
- Permit documentation
- Pre-trip briefing
Still Need Help?
If your question is not answered here, feel free to reach out:
WhatsApp: +91-954-885-2175
Call: +91-0120-413-3882
Our team will be happy to assist you.
