ThrillVana™ – Operated by Rigasava Advisory Services Private Limited

At ThrillVana, we value your trust and are committed to protecting your personal information.

This policy explains how we collect, use, and safeguard your data across our website, booking systems, and communication channels.

By using our website or providing your information, you agree to the practices described in this policy.

1. Information We Collect

To provide a seamless and safe expedition experience, we may collect:

• Identity Data – Name, phone number, email address

• Travel Data – Trip preferences, booking details, emergency contact information

• Documentation – Government-issued IDs (Aadhaar / Passport / Voter ID) required for Inner Line Permits and restricted Himalayan regions

• Interaction Data – Information shared via website forms, WhatsApp, email, or calls
• Website & Technical Data – IP address, browser type, device information, pages visited, and interaction behavior on our website

2. How We Use Your Information

Your data is used strictly for operational, safety, and experience enhancement purposes:

• Processing bookings and confirmations
• Coordinating logistics, permits, and local arrangements
• Sending trip updates, safety instructions, and support communication
• Improving website performance and user experience
• Running marketing campaigns only where consent has been provided

We do not use your data for any unrelated or unethical purposes.

3. Payment Security (Razorpay)

• All payments are securely processed via Razorpay (PCI-DSS compliant)
• ThrillVana does not store any card, banking, or payment details
• All transactions are encrypted and handled by Razorpay systems

4. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to enhance your browsing experience.

Tools We Use

• Google Analytics (GA4) – to understand user behavior
• Google Tag Manager (GTM) – to manage tracking scripts
• Meta (Facebook/Instagram) Pixel – for ad performance and remarketing

Purpose

• Improve website functionality and performance
• Understand visitor behavior and optimize content
• Show relevant ads and offers

You can manage or disable cookies through your browser settings at any time.

5. Data Storage, Retention & Third-Party Tools

We use trusted platforms to manage operations and communication:

• Zoho (CRM & communication)
• Google services (analytics & storage)
• Automation tools such as Zapier

Your data is stored securely and retained only for:

• Operational requirements
• Legal and regulatory compliance

After this period, data is deleted or anonymized.

6. Data Sharing

We respect your privacy.

• We do not sell your personal data to any third party
• Data is shared only when necessary to deliver your travel experience

This may include:

• Government authorities (for permits and compliance)
• Local service providers (hotels, transport, guides)

All such sharing is strictly limited and purpose-driven.

7. Website Usage Policy

By using our website, you agree:

• Not to misuse, disrupt, or attempt unauthorized access
• Not to provide false or misleading information
• To use the website only for lawful purposes

ThrillVana reserves the right to restrict access in case of misuse.

8. External Links

Our website may contain links to third-party websites.

ThrillVana is not responsible for their content or privacy practices.
Users are encouraged to review their policies before sharing personal data.

9. Marketing Communication

We may send updates, offers, or expedition-related communication only if you have opted in.

You can unsubscribe at any time via:

• Email unsubscribe link
• Direct request to our team

10. Your Rights & Contact

You have the right to:

• Access your personal data
• Request corrections
• Request deletion of your data

For any privacy-related requests, contact: admin [at] thrillvana [dot] com

11. Updates to This Policy

This policy may be updated from time to time to reflect changes in regulations, technology, or business practices.

The latest version will always be available on this page.

Final Note

At ThrillVana, your journey begins with trust.

We handle your information with the same responsibility and care with which we guide you through the Himalayas.